Privacy Policy | Classic City Racquet Sports, Athens GA
(706) 438-2025 Book Service
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Privacy Policy

This policy explains what information we collect, how we use and protect it, how we communicate with you by phone, text, email, and AI-assisted tools, and the choices you have. Please read it carefully.

Last updated: June 18, 2026

1. About this policy

Classic City Racquet Sports ("CCRS," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, share, and protect your information when you visit our website, contact us, book a service, or buy from us.

By using our website or services, or by giving us your information, you agree to this policy. This policy works together with our Terms and Conditions.

2. Who we are

We are a racquet stringing and customization shop in Athens, Georgia, and we are the party responsible for your information under this policy.

3. Information we collect

Information you give us

This is information you share when you contact us, book, or buy. It can include:

  • Your name, phone number, email address, and mailing address.
  • Appointment and order details, including your racquet and string preferences.
  • Payment information, which is handled by our payment provider, not stored by us.
  • The content of your messages, calls, and chats with us.
  • Reviews, photos, or other content you choose to share.

Information we collect automatically

When you visit our website, we may collect some information on its own, such as:

  • Your device and browser type, and general location based on your IP address.
  • Pages you view, links you click, and the date and time of your visit.
  • The website you came from, and information collected through cookies and similar tools.

Information from other sources

We may receive information from trusted providers that help us run our business, such as our booking and scheduling tools, payment processors, messaging and email providers, social media platforms, and analytics or advertising partners.

4. How we use your information

We use your information to:

  • Provide our services and manage your appointments and orders.
  • Process payments and keep accurate records.
  • Communicate with you by phone, text, email, and other methods, including tools that use automation or AI. This covers service messages such as reminders and order updates, replies to your questions, and, where you have agreed, marketing messages.
  • Record, monitor, transcribe, or analyze our communications for quality, training, and improvement, including with the help of AI tools.
  • Improve our website, services, and customer experience.
  • Protect against fraud, keep our systems secure, and respond to legal requests.

5. Communications and AI

Plain summary

When you give us your phone number or email, you agree that we may contact you using modern communication methods. This includes phone calls, text messages, email, and tools that use automation or artificial intelligence (AI). You can opt out at any time, as explained below.

What you agree to

By giving us your phone number, email address, or other contact details, and by checking a consent box or otherwise agreeing, you give your consent for CCRS and the providers that act on our behalf to contact you. This includes:

  • Phone calls to the number you provide, including calls placed by an automatic telephone dialing system, and calls that use a prerecorded voice, an artificial voice, or an AI voice agent.
  • Text messages (SMS and MMS), including messages sent by automated systems and messages that are written or assisted by AI.
  • Email, including automated email and email that is written or assisted by AI.
  • Other electronic messages, such as web chat, AI chat assistants, and online messaging tools.

We may use these methods for service and account messages (for example, appointment reminders, order updates, and replies to your questions) and, where you have agreed, for marketing and promotional messages.

Your consent to receive marketing calls or texts is not required to buy any product or service from us. You can still book and pay without agreeing to marketing messages.

How we use AI

We may use AI to help us answer calls, reply to texts, chat with you online, schedule appointments, and draft messages and email. Some messages or calls you receive from us may be created or assisted by AI. AI is a helpful tool, but it is not a person and it is not a professional advisor, and its answers may not always be complete or correct. For anything important, you can always ask to speak with a member of our team, or call us at (706) 438-2025.

Text message program details

  • Message frequency varies based on how you interact with us.
  • Message and data rates may apply, based on your mobile plan.
  • To stop text messages at any time, reply STOP to any text from us. You may receive one message confirming that you have opted out.
  • For help, reply HELP to any text from us, or call us at (706) 438-2025.
  • Mobile carriers are not liable for delayed or undelivered messages.

Your choices and your phone number

You confirm that any phone number you give us belongs to you and that you are allowed to receive messages at that number. You can withdraw your consent at any time by replying STOP to a text, using an unsubscribe link in an email, asking us during a call or chat, or contacting us at (706) 438-2025. If you opt out of certain messages, such as appointment reminders, you may miss helpful updates.

We do not share your phone number, or any consent you give to be contacted by text, with third parties for their own marketing.

6. Recording and monitoring

We may record, monitor, transcribe, or analyze our phone calls, voicemails, texts, and chats with you. We do this for reasons such as quality, training, scheduling, record keeping, and improving our service, and this work may be done with the help of AI tools. By contacting us, or by continuing a call or message after this notice, you consent to this recording, monitoring, transcription, and analysis. If you do not want a call to be recorded, please tell us and we will discuss other ways to help you.

7. Cookies and tracking

Cookies are small files saved on your device that help a website work and remember your choices. We may use:

  • Essential cookies that are needed for the website to function.
  • Analytics cookies that help us understand how people use our website so we can improve it.
  • Marketing cookies that may help us show relevant ads, if we use advertising tools.

You can control or delete cookies through your browser settings. If you turn off some cookies, parts of our website may not work as well. Some browsers also offer a "Do Not Track" or Global Privacy Control signal, and we honor these where the law requires us to.

8. How we share information

We do not sell your personal information. We share it only in these limited ways:

  • Service providers that work for us and help us run our business, such as booking, payment processing, phone, messaging, email, AI tools, hosting, analytics, and advertising. They may only use your information to perform services for us.
  • Legal and safety reasons, when we need to follow the law, respond to a lawful request, or protect the rights, property, or safety of our customers, our business, or others.
  • Business changes, such as a merger, sale, or transfer of our business, where your information may be part of the assets transferred.
  • With your consent, when you ask us to share your information or agree to it.

We ask our service providers to protect your information and to use it only for the purposes we allow.

9. We do not sell your information

We do not sell or rent your personal information for money. We also do not share your text messaging consent or your phone number with third parties so they can send you their own marketing. If our practices ever change, we will update this policy and offer you a clear way to opt out.

10. How long we keep information

We keep your information for as long as we need it to provide our services, run our business, and follow the law, such as for tax and accounting records. When we no longer need your information, we delete it or make it anonymous.

11. How we protect information

We use reasonable steps to protect your information from loss, misuse, and unauthorized access. No website or method of sending information over the internet is completely secure, so we cannot promise perfect security. Please help protect your information by keeping your contact details accurate and by being careful about what you share.

12. Your privacy choices and rights

You have choices about your information:

  • Update your information: Contact us to correct or update your details.
  • Stop marketing messages: Reply STOP to a text, use the unsubscribe link in a marketing email, or contact us.
  • Manage cookies: Use your browser settings to control or delete cookies.
  • Request access or deletion: Ask us for a copy of the information we hold about you, or ask us to delete it, subject to limits in the law.

Depending on where you live, you may have additional rights, such as the right to access, correct, delete, or receive a copy of your information, the right to opt out of the sale or sharing of your information, and the right not to be treated differently for using these rights. To make a request, contact us using the details below. We may need to verify your identity before we act on your request.

13. Children's privacy

Our website and services are meant for adults. We do not knowingly collect personal information from children under 13. If you believe a child has given us their information, please contact us and we will delete it.

14. Third party links

Our website may link to other websites or services that we do not control, such as social media, booking, or payment pages. This policy does not apply to those sites. Please review the privacy policy of any website you visit.

15. Changes to this policy

We may update this policy from time to time. When we do, we will change the "Last updated" date at the top of this page. If you keep using our website or services after we post changes, you accept the updated policy. Please check this page now and then so you stay informed.

16. Contact us

If you have any questions about this policy, or you want to exercise your privacy choices, please reach out: