Terms and Conditions | Classic City Racquet Sports, Athens GA
(706) 438-2025 Book Service
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Terms and Conditions

These terms explain the rules for using our website and services, and how we communicate with you by phone, text, email, and AI-assisted tools. Please read them carefully.

Last updated: June 18, 2026

1. Acceptance of these terms

Welcome to Classic City Racquet Sports. These Terms and Conditions are an agreement between you and Classic City Racquet Sports ("CCRS," "we," "us," or "our"). They apply when you visit our website, contact us, book a service, or buy from us.

By using our website or services, or by giving us your contact information, you agree to these terms. If you do not agree, please do not use our website or services.

2. Who we are

Classic City Racquet Sports is a racquet stringing and customization shop in Athens, Georgia.

3. Eligibility

You must be at least 18 years old, or have permission from a parent or legal guardian, to use our services or to give us consent to contact you. If you are under 18, a parent or guardian must agree to these terms on your behalf.

4. Our services

We provide racquet stringing, racquet customization, grip and string fitting, and related services and products. We try to describe our services clearly, but details such as turnaround time, string options, and pricing can change. The price and details we confirm with you at the time of your order are the ones that apply.

5. Appointments, orders, and payment

When you book an appointment or place an order, you agree to give us correct information and to pay the price we confirm with you. Payment is due as we describe at the time of service, unless we agree otherwise in writing.

If you need to cancel or change an appointment, please let us know as soon as you can. We may set reasonable rules for deposits, cancellations, or missed appointments, and we will tell you about them before they apply.

6. Communications consent (calls, texts, email, and AI)

Plain summary

When you give us your phone number or email, you agree that we may contact you using modern communication methods. This includes phone calls, text messages, email, and tools that use automation or artificial intelligence (AI). You can opt out at any time, as explained below.

What you agree to

By giving us your phone number, email address, or other contact details, and by checking a consent box or otherwise agreeing, you give your consent for CCRS and the providers that act on our behalf to contact you. This includes:

  • Phone calls to the number you provide, including calls placed by an automatic telephone dialing system, and calls that use a prerecorded voice, an artificial voice, or an AI voice agent.
  • Text messages (SMS and MMS), including messages sent by automated systems and messages that are written or assisted by AI.
  • Email, including automated email and email that is written or assisted by AI.
  • Other electronic messages, such as web chat, AI chat assistants, and online messaging tools.

We may use these methods for service and account messages (for example, appointment reminders, order updates, and replies to your questions) and, where you have agreed, for marketing and promotional messages.

Your consent to receive marketing calls or texts is not required to buy any product or service from us. You can still book and pay without agreeing to marketing messages.

Text message program details

  • Message frequency varies based on how you interact with us.
  • Message and data rates may apply, based on your mobile plan.
  • To stop text messages at any time, reply STOP to any text from us. You may receive one message confirming that you have opted out.
  • For help, reply HELP to any text from us, or call us at (706) 438-2025.
  • Mobile carriers are not liable for delayed or undelivered messages.

Email messages

You can opt out of marketing email at any time by using the unsubscribe link in any marketing email, or by contacting us. We may still send you service or account email that is needed to complete a transaction you started.

Your phone number and accurate information

You confirm that any phone number you give us belongs to you and that you are allowed to receive messages at that number. If your number changes, please tell us so we can update our records.

How to opt out or withdraw consent

You can withdraw your consent at any time by replying STOP to a text, using an unsubscribe link in an email, asking us during a call or chat, or contacting us at (706) 438-2025. Please note that if you opt out of certain messages, such as appointment reminders, you may miss helpful updates, and you may need to contact us another way to manage your service.

7. How we use AI

We may use artificial intelligence to help us serve you faster and better. For example, AI may help us answer phone calls, reply to texts, chat with you online, schedule appointments, and draft messages and email.

We want to be clear and honest about this:

  • Some messages or calls you receive from us may be created or assisted by AI.
  • AI is a helpful tool, but it is not a person and it is not a professional advisor. AI answers may not always be complete or correct.
  • For anything important, or any question you want a person to handle, you can always ask to speak with a member of our team, or call us at (706) 438-2025.

You agree that we may use AI tools as part of how we communicate with you and run our business, subject to the consent and opt-out choices described in these terms.

8. Recording and monitoring

We may record, monitor, transcribe, or analyze our phone calls, voicemails, texts, and chats with you. We do this for reasons such as quality, training, scheduling, record keeping, and improving our service, and this work may be done with the help of AI tools.

By contacting us or continuing a call or message after this notice, you consent to this recording, monitoring, transcription, and analysis. If you do not want a call to be recorded, please tell us and we will discuss other ways to help you.

9. Reviews and content you share

If you send us a review, photo, comment, or other content, you confirm that it is yours to share and that it does not break any law or any other person's rights. You give us permission to use, display, and share that content to promote our business, unless you tell us otherwise. Please do not share content that is false, harmful, or offensive.

10. Acceptable use

When you use our website or services, you agree not to:

  • Break any law, or use our website or services for an unlawful purpose.
  • Try to harm, overload, or gain improper access to our website or systems.
  • Copy, scrape, or reuse our content without our permission.
  • Send us spam, viruses, or harmful code.
  • Pretend to be someone else, or give false information.

11. Our intellectual property

Our website and its content, including text, images, logos, and design, belong to Classic City Racquet Sports or our licensors, and are protected by law. You may view and use our website for your own personal, non-commercial use. You may not copy, sell, or reuse our content without our written permission.

12. Third party tools and links

We use trusted outside providers to run parts of our business, such as online booking, payment processing, messaging, and email delivery. Our website may also link to other websites. We do not control these outside services and are not responsible for their content, products, or privacy practices. Your use of an outside service is governed by that service's own terms.

13. Disclaimers

We work hard to provide great service, but our website and services are provided on an "as is" and "as available" basis. To the fullest extent allowed by law, we do not make promises or warranties of any kind, whether stated or implied, about our website, our services, or any AI tools we use. This includes any implied warranty of merchantability, fitness for a particular purpose, or non-infringement. Any guidance, including content created with AI, is general information and is not professional, medical, or legal advice.

14. Limitation of liability

To the fullest extent allowed by law, Classic City Racquet Sports and its owners, employees, and providers will not be liable for any indirect, incidental, special, or consequential damages that result from your use of our website or services, or from our communications, including any message or call created with AI. Where liability cannot be fully excluded, our total liability to you will not be more than the amount you paid us for the service or product that is the subject of the claim.

15. Indemnification

You agree to defend and hold harmless Classic City Racquet Sports and its owners, employees, and providers from any claims, losses, or costs, including reasonable legal fees, that arise from your misuse of our website or services, your breach of these terms, or your violation of any law or any other person's rights.

16. Governing law

These terms are governed by the laws of the State of Georgia, without regard to its conflict of laws rules. Any dispute that is not resolved informally will be handled in the state or federal courts located in Georgia, and you agree to that location. Before starting any formal action, please contact us so we can try to resolve the issue together.

17. Changes to these terms

We may update these terms from time to time. When we do, we will change the "Last updated" date at the top of this page. If you keep using our website or services after we post changes, you accept the updated terms. Please check this page now and then so you stay informed.

18. General terms

  • Entire agreement: These terms, along with any policy we link to, make up the full agreement between you and us about your use of our website and services.
  • Severability: If any part of these terms is found to be invalid, the rest of the terms still apply.
  • No waiver: If we do not enforce a part of these terms right away, that does not mean we give up our right to enforce it later.
  • Assignment: You may not transfer your rights under these terms without our consent. We may transfer ours as part of a business change.

19. Contact us

If you have any questions about these terms, or you want to manage how we contact you, please reach out: